By booking a service with Safi Cleaning Services LLC, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, it is recommended that you do not book a service with us.

Booking Confirmation

You will be contacted by email or phone with a confirmation. A reminder will be sent to you 24hrs before your scheduled service.

Cleaning Providers

Our providers have been properly vetted prior to onboarding with us. You can rest assured all of our providers have integrity and are held accountable.

Right to Refuse Service

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities including electricity, heat (in cold temperatures) and water. In these cases, 100% of the booking will be charged. Our providers have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Pets

We will gladly work around pets. However, we ask that pet indoor activity be limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Safi Cleaning Services LLC reserves the right to remove its providers from your home. Our providers are instructed not to enter a house if they believe an animal is a threat. Please understand that pets may behave differently if a family member is not present. If the removal of our cleaning provider is due to aggressive pets, our cancellation policy will apply.

Service Fees

Please remember we give these quotes, sight unseen. We may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the scope of work is greater than anticipated, we’ll call you to let you know. If we cannot reach you, the provider will have to leave and you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the scope of work it takes to perform our service to meet the client’s standards. Safi Cleaning Services LLC will contact the client to discuss price or service revisions if the cleaning time differs significantly.

Payments

Payments are made by credit card and a $50 deposit is required to confirm the booking. The remaining balance will be charged after service is completed. However, we may place a hold on the card 24 hours prior to the booking to ensure funds are available.

Refund Policy

Safi Cleaning Services LLC does not offer refunds for completed cleanings.

We want every client to be satisfied with their cleaning before our team leaves. For that reason, we require a final walkthrough at the end of the appointment. During the walkthrough, please point out anything included in the agreed-upon scope of work that may have been missed, and we will correct it before leaving at no additional charge.

Once the final walkthrough is completed and the cleaning is approved, the service is considered complete.

If you not available for a final walkthrough at the end of the cleaning, please let us know within 24 hours if you are not satisfied with your service so we can do our best to make it right.

We do not offer refunds after the cleaning has been completed.

Recurring Service Discount

Recurring discounts start after the first cleaning service. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. The customer’s rate shall be increased annually, by an amount not to exceed 10% of the client’s current rate.

Lockouts

The client shall make the service location accessible to Safi Cleaning Services LLC providers on the scheduled service day. If our cleaning team is locked out of the Client’s home, every effort will be made to establish contact with the client to arrange for entry into the home. If contact is not made within 30 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped and you will be charged the full value of the cleaning. This is necessary to compensate the providers for unexpected lost revenue and travel time. To avoid the fee, please provide us with a key or code to gain entry to your home.

Cancellations

Service reliability is extremely important because we reserve a time, especially for you. We request that you give us a minimum of 24 hours advance notice if you need to cancel or reschedule for any reason to avoid incurring a $50 cancellation fee. Please note that if service is canceled with less than 24 hours' notice OR we are unable to access the home upon arrival OR we are turned away at the door, the full value of the service will be charged to the credit card on file.

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Cleaning Supplies

We provide the equipment and products needed to thoroughly clean your home. If you require us to use your cleaning supplies, this needs to be communicated clearly when the booking is made. Please note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals and supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes. We cannot clean hoarding homes or areas containing any animal and/or human body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy Items

For safety and liability reasons, our providers can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 25 pounds. If you would like us to clean behind heavy objects, please move them prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home. All providers carry insurance for damage or breakage caused by the provider. We are not liable for damage that is caused by normal wear and tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following:

• Artwork, Collectibles and Family Heirlooms: These items are expensive and impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled and their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices and avoid trip fees. If you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed. Due to the unpredictable nature of our business and unforeseen circumstances, traffic jams, weather, and mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am and 4:00 pm. We generally arrive within a 1 hour window period disclosed within your booking. If we are running late we will call you or text you.

Holidays

Safi Cleaning Services LLC does not do cleanings on major holidays. If your scheduled day falls on a major holiday, we will contact you to reschedule.

House Key/Key Release

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Safi Cleaning Services LLC will not be held liable for any damages or theft to the client’s home. If a client instructs our cleaning team to leave the home or unit unlocked at the end of the cleaning, Safi Cleaning Services LLC will not be held liable for any damages or theft to the client's home. Upon termination/cancellation of services, Safi Cleaning Services LLC shall return any client key(s) in its possession within 5 business days. 

Non-Solicitation of Safi Cleaning Services Providers

As our customer, we ask that you agree not to solicit for hire any of our providers to work directly for you. Our professional cleaners are vetted, background checked, and have experience as cleaners. Significant time, resources and money are invested in each new provider before we allow them to enter our clients’ homes.

Safi Cleaning Services LLC reserves the right to change these terms and conditions at any time without prior notice to you.