Frequently Asked Questions

Our cleaners will need access to surfaces and areas to clean so that they can focus on their tasks. Please declutter and tidy up as much as possible ahead of the appointment. Please ensure pets are safely secured and not in an area that you require a clean.

No, you are not required to provide your own cleaning supplies, or a vacuum. Our cleaners will have all cleaning supplies and equipment. If you have specific products you would like us to use, please let us know, leave them out and our team will use them. This also applies to vacuum cleaners.

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

We require 24 hour notice if you need to cancel or change any upcoming appointments. You will be charged a $50 cancellation fee if you provide less than 24 hour notice. If you cancel your appointment on the day, or we cannot gain access to your home, you will be charged 100% of your appointment cost.

Our Terms of Service can be found on our Terms of Service tab.